Members get much more than great experiences. Your support helps us achieve our mission of Saving Wildlife Together. You’ll be making a valuable contribution to the important work we do here at Bristol Zoo Project and across the globe. We are only able to continue this work through the generosity of members and donors.

You will need your welcome letter from Bristol Zoological Society which contains the expiry date of your membership, alongside your membership card to gain free entry to our partner zoos.

Please email the Visitor Experience team at [email protected] if you require a copy of your welcome letter.

The visitation requirements for each zoo are as follows:

Africa Alive Reserve, Banham Zoo, Edinburgh Zoo (RZSS) & Highland Wildlife Park and Hertfordshire Zoo do not require members to pre book. Please present your membership card and letter for evidence of expiry date.

Paignton Zoo: Contact admissions if you are planning your visit during the summer holidays or sunny high-traffic weekend days. Please present your membership card and letter for evidence of expiry date.

Newquay Zoo: Email [email protected] at least 24 hours prior to your visit to arrange your booking. Please present your membership card and letter for evidence of expiry date and a photo ID.

Chester Zoo: Do not require members to pre book. Please present your membership card and letter for evidence of expiry date, and head straight through to the admission lanes. Members do not need to queue at any of the ticket windows or visit their Membership HQ.

Colchester Zoo: Do not require members to pre book. Please present your membership card and letter for evidence of expiry date. Please visit the Ticket Office on arrival. Members can visit Colchester Zoo on any date during normal zoo opening hours, however are not able to attend selected special events, including but not limited to, Trail of Terror, The Santa Experience and Enchanted Trail of Light.

Woburn Safari Park: Call 01525 290407 or email [email protected] at least 24 hours prior to your visit to arrange your booking. Please present your membership card and letter for evidence of expiry date.

Marwell Zoo: Email [email protected] to ensure that they have availability on your chosen date.

We recommend you pre-book your visit online to guarantee entry on your preferred date and time, especially during the school holidays, weekends and bank holidays.

Each new and renewing member is eligible to receive a free pin badge which currently features a gorilla. This offer applies to new and renewing adult and child memberships.

Badges are limited to one per person. We regret that we are unable to post pin badges or replace lost badges.

Pin badges must be collected from Visitor Information within 3 months of membership purchase or renewal. We regret that we are unable to guarantee that you will be receive your selected quantity of badges after this date.

Don’t worry, just head to Visitor Information on your next visit to get a new card printed. You will need to give your membership number at Admissions to gain entry to the site.

A replacement card will cost £5.

Your support means so much to us and it is vital to our continued mission of Saving Wildlife Together. However, we appreciate that the cost of a membership may no longer be viable.

There are other ways you can support Bristol Zoological Society, such as making a one-off donation, or adopting one of our animals.

For our long-standing members who feel unable to retain their membership, we would be delighted to discuss alternative means of support, such as switching to an annual or monthly donation. Please contact [email protected] to discuss further.

Each member has their own individual membership card with photo identification to ensure your card can’t be used by another. The photo needs to be taken at Visitor Information, and the card retained upon renewal. If you lose your card there will be a £5 replacement fee to cover printing and postage.

You can cancel a membership renewal by emailing [email protected]. Please include your membership number as well as any additional member details.

Community Membership can be purchased by community organisations and charities that meet our criteria.

Each member is able to utilise unnamed cards that can be distributed among their beneficiaries and members, enabling unlimited access to the zoo.

Community membership also includes 10% discount available for use in our shop, regular newsletter updates and invites to other Access to Nature events.

Find out more on our Access to Nature page.

Yes we do! To find out about Company Membership and all the benefits you can offer to your employees, click here.

No two families are the same, which is why we do not offer a standardised family membership, or a senior membership option. Our adult and child memberships continue to be fantastic value, paying for themselves in just three visits.

Please email the team on [email protected] with your query and contact details and we will come back to you as soon as we can.